Soul Focus Optical provides only custom and handcrafted eyewear. All sales are final and we unfortunately can not accept any returns or issue refunds. We inspect all our products before and at the time of sale, but if you feel your purchased eyewear is defective in some way, please contact us by emailing shery@soulfocusoptical.com immediately along with a detailed description and photos of the possible manufacturers defect. If approved and deemed defective prior to the sale, we will either repair or replace the product within the guidelines of the product manufacturers warranty and policy.